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EACA News - 2008
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EACA Celebrates 10th Anniversary


BEND, OR (May 28, 2008) –  The Exhibitor Appointed Contractors Association (EACA) recently observed their 10th anniversary as trade show industry association.     Dedicated to "raise the level of service excellence on the showfloor", the EACA held its first ever meeting at Chicago's McCormick Place on May 8 ,1998.  


"Our first ten years have gone by rather quickly,” noted Susan Renner, The TERM Group and EACA President.   "But in that time there has been much accomplished and much we can be proud of,” she continued, " not the least of which is that the EAC community now has well-established representation among the other stakeholders in our industry on issues that affect our future – and the future of our industry.”


The EACA has been a service driven association from its inception and counts a number of industry firsts among its initiatives in the association’s first ten years.   These accomplishments include:


          The industry’s first Code of Conduct & Ethics for its members.    The EACA spells out in no uncertain terms the responsibilities associated with doing business in the trade show industry – and holds its members to those standards.

          The industry’s first emailed newsletter, The Showfloor Buzz, which recently published its 500th edition.

          Online registration for EACs, which allows a show’s exhibitors to make their EAC selection online.   At that point the EACA is responsible for collecting the necessary paperwork and doing the vetting required for the EAC to be credentialed to access the showfloor.

          The industry’s first national Customer Service Training program for showfloor workers.   This 16 hour program provides participants with CEU credits for successful completion.

          The industry’s most comprehensive web site for show floor logistics.   The EACA web site receives more than 50,000 visits per month from exhibitors looking for exhibit services solutions and service providers.


The EACA’s 10th Anniversary will bring about a special celebration at its upcoming Annual Conference in Philadelphia (July 28-29, 2008 at the Pennsylvania Convention Center).   There will be a 10th Anniversary Celebration Reception on Monday, July 28 from 5:30pm to 7:00pm where the association will recognize all its Past Presidents, and all those companies who have been members for 10 years.   Later in the year, the EACA plans to host a special retreat for all its Past Presidents, and current President, to map out plans for the next 10 years.


"We are pleased to have the opportunity to celebrate our 10th Anniversary as an industry association,” Renner said.     "It’s particularly gratifying when I look back at how much we’ve accomplished and grown in our past ten years.   EACs are now a much more widely recognized full partner in the production of trade shows, " Renner added.     "Our philosophy from day one has been that we need to do whatever we can to improve customer service, and the experience our customers have at trade shows.    Because when the exhibitors have a good show and want to come back the following year everyone wins,”   Renner concluded.

The Exhibitor Appointed Contractors Association (EACA) is the trade show industry's only association that is solely dedicated to "raising the level of service excellence on the showfloor."  The EACA represents and supports the interests of those exhibitor appointed contractors and other exhibit services organizations that service customers on the trade show floor.   The association is currently comprised of more than 200 member companies representing more than 12, 500 full time trade show professionals and more than 50,000 part time trade show workers.   The association is headquartered in Bend, OR.



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Washington DC Carpenters Sponsor

Customer Service Training


BEND, OR (July 22, 2008) – In support of the their ability to continually improve the satisfaction of trade show exhibitors at events in Washington DC, and the surrounding area, the Mid-Atlantic Regional Council of Carpenters recently sponsored a Customer Service Training program at the Washington Convention Center for its members.     The Customer Service Training program was produced and provided by the Exhibitor Appointed Contractor Association (EACA), a trade show industry association of exhibit services contractors.


The Washington DC Customer Service Training Program targeted a number of exhibits professionals including middle managers/foremen/leads and in-house stewards.  The program objectives included, but were not limited to:

·     Orienting participants to the value of happy satisfied customers and how this contributes to increased work hours

·     Identifying the skills and knowledge required to be successful, to create a desired culture and to ultimately create a world class customer service program

·     Implementing a customer service process that will improve communication, attitude, employee morale and self worth

·     Demonstrating how customer service impacts corporate culture

·     Teaching a proven, effective communication process that leaves nothing to chance

·     Motivating tradeshow employees to use the newly learned techniques for greater success in their jobs and personal lives.

The Customer Service Training program was developed and delivered for the EACA by Randy Eppard, Ph.D., of Organizational Strategies, specialists in customer service, performance improvement, and program design, development, implementation, and evaluation.   Prior to founding Organizational Strategie, Randy served as the director of the Mid-Atlantic Regional Council of Carpenters—Joint School of Carpentry.   His primary responsibilities were to provide the necessary skills and knowledge needed for apprentice, journeymen, foremen, and other members of the United Brotherhood of Carpenters, to be successful leaders in the field of carpentry.    In addition to his consulting business, he is an associate professor for University of Maryland University College, and he has also served as a faculty member for the University of Virginia, Center for Executive Development.


"The ultimate goal of the Carpenters in the Mid-Atlantic Region is to deliver world class customer service to the trade shows that come to Washington DC,” said Ted Hoffman, President of Local 491 and MARCC Business Representative for Local 491.  "The customer service training is step one in a program that will enable us to be more responsive to the needs of all our customers,” Hoffman said.


"We were very pleased to provide the venue and the meeting space to support the Carpenter training program, " said Steve Schwartz, Assistant GM of the Washington Convention Center.   "We realize that labor is a significant component of the Washington Convention Center package of services, and are committed to doing all we can to make our center a leader in customer service and customer satisfaction,” Schwartz said.


The Exhibitor Appointed Contractors Association (EACA) is the tradeshow industry's only association dedicated to "raising the level of service excellence on the showfloor."   The association is currently comprised of more than 225 member companies representing more than 12,500 full time trade show professionals, and more than 50,000 part time trade show workers. The association is headquartered in Bend, Oregon.

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